Shipping policy

Who is our Shipping partner? 

We're very proud to work with postage service Sendle. They're committed to all Sendle deliveries being 100% carbon neutral. We think that's pretty awesome, plus it helps achieve our goal to be an eco-friendly business at every opportunity possible. 

In some cases, we may need to use our alternate shipping partner Australia Post. 

How are shipping costs calculated?

Shipping costs are calculated based on a your location (Australian State) as well as the size and weight of your purchase. 

 

How long will my order take to be delivered?

Shipping times will vary but are generally based on the timelines below*:

Within Melbourne metro: 1-3 days 
Within Victoria: 1-5 days 
Metro areas in all other Australian states: 5-12 days
Remote locations (rural): 8-13 days 

*All delivery times are estimates only and are subject to any issues which may impact general couriers (natural disasters, transport industry issues, etc).

At what time during the day will the courier try to deliver my order? 

Generally, your order can arrive between the weekdays Monday - Friday between the times of 8am - 6pm (excluding public holidays and weekends). 

How many times will they attempt to deliver my order if I'm not there to receive it? 

The delivery driver will attempt to deliver it to your post address requested twice. If it's not received after the second attempt, it is then made available to you for pick up.